My adorable little netbook died on my this week, since it has not yet been 14 days since I purchased it I returned to its place of origin to exchange one dead netbook for one live netbook.
As I stood in line, I tried to guess which customer service rep I would be lucky enough to draw: Round Redhead or Blonde Barbie when suddenly from the back room issued forth the guy that had assisted me when I picked up the computer. I had been counting on getting the Round Redhead (she appeared the most competent), but with a sinking feeling in my heart, I suddenly knew that I would get the guy. Don’t get me wrong, there was no denying his obvious hotness (muscular + tasteful tattoos + lovely eyes) but it was a little weird to get the exact same guy again for the exact same computer plus, the Round Redhead was fast and efficiant.
This was soon taken off my mind by the guy behind me. He walked up and stood behind me, not as if he knew me as a friend, but as if we were quite intimate lovers. Awkward? Yes. I inched forward to prevent him from smelling my hair (don’t worry, it was fresh and henna flavored, I just didn’t want some weirdo sniffing at it). He started up a phone conversation and like any well-trained sharp mind, I listened in to the conversation.
He was livid. Absolutely livid. Apparently, the computer that was on sale last week for $450 was now on sale this week for $650 with a bonus monitor, keyboard, printer and mouse (which he kept referring to as “all that other crap”). He just could not believe that the establishment we were in would actually only have a sale for one week and not the next! He was practically spitting he was so mad. He repeated the story about four times as we moved forward in the line – all to the same person on the other end of the phone. I was a little shocked at this point and was also concerned because he sounded like exactly the sort of person that would pull a gun on his customer service rep (which in a movie would end up being the Blonde Barbie) and declare that he was going to start shooting people until he got his way. At this point, I decided that I should turn and look at him. I mean, chances are that he was just a normal looking guy who was a little ticked off, right?
I casually turned and looked, the guy was dressed entirely in black with dyed black hair and a distastful amount of piercings.
It was at this point that I began to plan how best to take down the guy once he pulled the gun.
And just then I stepped forward so that I was two people from the front of the line. Nice. Hott guy had just finished with his customer, Blonde Barbie was wrapping up and Round Redhead was actually being a little slow.
Then it happened.
NO. Don’t worry, the guy behind me didn’t pull a gun, instead, Hott Guy bent over the receipt from the departing customer and began scribbling something instead of calling the next person in line. I froze. Blonde Barbie and Round Redhead both finished their customers at the same time and called over the two men in front of me. Crap. Hott Guy looked up and smiled at me, “Next?”
I walked over and explained my problem to him. “Ahh, sorry about that.” He said whilst furiously typing into his computer. He checked out the computer, “Wow! It’s really small.” He said, obviously surprised. I smiled, “Yes, I love it and am really bummed that it isn’t working anymore.” He tapped on his computer a bit more and then asked for my receipt. “I gave you the one that I got when I picked up the computer, do you mean this one?” I asked handing him the email I had received. He looked at it, obviously puzzled. “Um, no I mean the one that you got when you purchased the computer. You should have another receipt.” I looked at him, “That’s all I have, that first one is the only one that I got when I picked up the computer. Actually YOU helped me then so it’s your fault if I don’t have the right receipt.” I grinned so that he would know that I was joking. He looked startled for a second and then realized that I was joking. He laughed, “I’m sorry about that… wait, you bought it online?” I nodded. “Oh, yes, then this is all that you should have. Nevermind, I was confused.” He tapped away at his computer a bit more and then took the computer and set it behind the counter.
Tapped away at the computer for a while and then said, “Ehh, it’s not working here, do you mind following me up to the front?” I said that was fine and began following him to the front of the store. Halfway there, he suddenly turned to me, “Where is the computer?” He asked. I stared at him, completely blank. I could not remember what I had done with the computer. We stared at each other for a while and then I said, “Wait. You took it from me already.” He laughed suddenly and said, “I completely forgot about that.” We continued on our way. At the front, he tried two check-outs and neither would work for him. He finally called a manager over and she told him how to do what needed to be done, but that it would have to be done at Customer Service.
As we walked back over to Customer Service he said, “Gosh. I am so sorry about this, Dame.” I should mention at this point that once he learned my name (I had to spell it for him to type into the computer) he kept calling me by it and apologizing the entire way through using my name. It threw me every time because I had to think about how the heck he knew my name!
Anyway, I laughed and said it was okay. He said, “No, I really am sorry about this, you are definitely getting your exercise!” I laughed again and said, “Haha, I may even be able to skip out on my workout tonight.” See what I did there? I subtly let him know that not only did I appear active and healthy, but I also WAS actually active and healthy. Sneaky and intelligent, I know.
Back at the original computer, Hott Guy still couldn’t get things running. Again he apologized and we moved to the other side of Customer Service, a mere ten steps for him, but quite a ways for me as I had to walk all the way around displays and the huge round counter.
Finally, everything was in place and I swiped the Magic Card (otherwise known as “Discover”), thanked him for his help and wandered off.
Apparently my computer will be in on Friday and I should go pick it up. Who wants to lay down money that I’m going to draw Hott Guy to help me again?